AFTERPAY Available. Shipping within Australia costs between $2.70 - $3.80 on average

FAQ

Hello! Thank you for visiting E&L Designs where we specialise in quality hand-foiled stickers and much more.  If you are looking for the answer to a burning question, you have come to the right place!  Scroll through the questions below to see if the answer is there but if it isn't, feel free to head over to our contact page and send us a message

What is the ordering process?

Please place your online order by selecting the product, choose any customisations and enter in any personalisation text (if applicable) and then add to cart and complete your order.  I will then create a mockup of your order (if applicable) and email it to you for your approval. Once I have your approval, I will commence making your custom order.  

Please remember to check your emails if your items state that I will send a mockup. The sooner I receive your approval, the sooner I can create your order.

If your order doesn't require a mockup, I will start making your stickers as soon as possible and you shouldn't expect an email of the design.

How long will it take for me to receive my order?

As most of my products are personalised, production will take up to 5 business days after the mockup is approved by you (if applicable). When complete, all orders are sent via Australia Post letter post. There are 3 different postage options available including:

  • Standard Priority Post - no tracking available, delivery within 4 business days
  • Registered Priority Post – signature upon delivery, no tracking only delivery status, delivery within 4 business days
  • Express Post - includes tracking number and delivery is usually 1-2 business days if within express post network

If you wish to have tracking on your items, please choose express post.  All other items are untracked. All timelines are provided by Australia post and are not guaranteed.

International Shipping

I am currently testing shipping to NZ and the US. 

For shipping costs and timelines, head over to our shipping information page.

What is a mockup?

A mockup is a quick digital version of what your item will look like.  The mockups are just basic versions and anything that needs to be foiled will be shown as black in the mockup. Being black makes it clear to see what will be foiled, plus digital faux foils look awful and nothing like the end product.  You can request changes to your mockup and I will resend it for final approval.

Do you have any reviews for your products?

I sure do.  Before this website, I was selling on Etsy and I have over 500 5 star reviews for my products.  You can see them here:

https://www.etsy.com/au/shop/EandLDesignsAU

What do you mean by "foil imperfections"?

The foiling process is very hands on and occasionally small particles of dust will get between the foil and the sticker which may cause a small black speck on the sticker where the foil has not adhered. Most of the time they are not very noticeable, however sometimes the imperfection is large and if that is the case, I will include spare stickers to cover any with large imperfections. 

Which fonts do you have?

I have about 1000 commercial use fonts available so I can't list them all on the individual listings.  You can do one of three things when it comes to fonts:

  • Pick a design you like and in the personalisation section write something like "I really like the design with Avery and Samantha, can you use that font?".  I will then create a mockup for you using that font and we can go from there with the design.
  • Advise the kind of font you would like i.e. "Please use a cursive font". I will then create a few mockups for you using some nice cursive fonts which you can provide feedback on.
  • Ask if I can use a specific or similar font that matches your wedding invitations or stationery
    • This is only possible if I own the font or can obtain it for commercial use but I will discuss it with you

Can I combine two designs or supply my own?

Yes, you can mix and match designs or suggest changes. I love creating new designs and some of the best I have created are based on customer wishes. Alternatively, you can supply your own design.  If you wish to supply your own design, it will need to be in a working file like an illustrator, photoshop or good quality vector file as I may need to edit the file.  If you want your design in foil, please contact me first as I will need to see the file before I can confirm if it will work with foil.

Can I order a sample sticker?

Yes of course! I usually have spare stickers around so if you would like a random sample to test a style of sticker or view the foil colour in person, please contact me.  A sample will cost $2.50 which includes postage.

Do you sell do vinyl decals?

(A vinyl decal is usually just the wording or image cut out of vinyl and can be applied to a surface such as a wine glass, wall, shop front)

Unfortunately, I don't sell vinyl decals but I can recommend some excellent small Australian businesses to help you with your vinyl decals.

Do you have examples or videos of your previous work?

I sure do! Are you familiar with Facebook or Instagram.. because I have both and they have a lot of examples of my work including custom stickers and designs. My instagram also has daily stories and saved stories which show short videos of stickers I have created in the past.  You are welcome to send me a screenshot of a design/s from either accounts that you like and want me to recreate for you.

E&L Designs on Facebook     E&L Designs on Instagram|

Why don't you ship overseas?

At this stage, I plan to ship within Australia only. I've found shipping to the US and UK very slow, it would take 4-6 weeks sometimes! And people just don't order that far in advance so it was quite stressful for myself and the customer waiting for such long periods.  I may rethink my shipping destinations in the future but for now, I only ship Australia wide.

Can I cancel my order, return or exchange my item?

You can cancel your order within 24 hours.  After that time, I cannot accept cancellations.

Most of the items I create are customised/personalised and as such cannot be returned or exchanged. I do not accept returns or exchanges based on foil colours as photo examples are provided on individual listings so please make sure you are happy with the foil colour prior to purchasing.

You can request a sample sticker prior to placing an order. Postage costs will not be refunded if a refund is applicable. Please contact me as soon as possible if there is a problem with your order and I will do everything I can to assist you.

Have I answered your question?

I tried my best but if I still haven't answered your question, feel free to contact me via the contact page.